Working With Us...

Our business is operated in a tight, competitive market with slim profit margins; as is that of our customer base.  In an effort to maximize profitability for both ourselves and the customers we serve, we constantly examine our operations and communications for maximum efficiency.  In order to work together as partners for profit, making your best effort to work with us in the following ways will benefit us both:

Placing Orders

1. Order by SPS or manufacturer's part number.  If part number is unknown, please provide a clear description of the item.
2. Place your order as far in advance as possible to allow us adequate time to fill, pack, and deliver your order.  For delivery or will call, please observe guidelines for order placement cut-offs (for delivery) and order filling (will call).
3. If special pricing applies to order, please refer to your Quotation Number.
4. Please be specific as to when and how you will need the product (date, will call, delivery).
5. Be ready with your purchase order number and job name.

Obtaining Quotes

1. Request quote from your salesperson or proper department.
2. Give quotation department adequate time to allow factories to respond with special pricing.
3. Be specific on estimated time material will be required.
4. If quantities change after quote is received, advise quotation department immediately.
5. Understand that quotes are to be released at one time or as quoted, not piece meal.
6. Let us know up front if a separate job account needs to be set-up; if the job is tax-exempt, we need a tax certificate prior to setting up the account.

Placing Special Orders

1. Confirm that estimated factory lead-time will meet your time-frame.
2. Confirm estimated freight charges are included in your cost estimate.
3. If ordering repair parts, provide complete model and serial number of equipment.
4. Allow us as much time as possible to purchase.  If we can include your special with a normal stock order we will avoid excess freight charges, lost vendor discounts and pass the savings on to you.  NOTE:  Small item non-stocks will be shipped direct to your shop or job-site to avoid confusion with stock items.
5. Please respect and understand that once a NON-STOCK special order item is purchased, it cannot be returned without permission to the vendor and a significant restock expense.
6. If ordering shower doors, provide exact make and model of tub or shower stall and the opening size.

Returning Merchandise

1. Provide SPS packing list or invoice number with date and reason for return.
2. Please be reasonable about returning items that you commonly use and will need in the near future.
3. >Items must be in 100% re-saleable condition, in original factory packaging, all parts included, and item is not damaged.
4. Provide all needed warranty information, serial number, homeowner, install date, fail date, replacement information on Warranty Returns.
5. When returning "Defective" merchandise, be specific regarding exactly what is wrong and where it is flawed.
6. Please understand and accept the fact that Restock Charges are needed to control our costs and discourage unnecessary returns.

Scheduling Deliveries

1. Be familiar with your SPS scheduled delivery routes and times
2. Provide complete address and directions to job-sites; provide phone number and contact name for driver - provide map when possible.
3. Provide adequate assistance to driver with big loads or heavy items.
4. Please be very clear whether you want the material shipped to your shop or directly to the job-site.
5. Check lead-time on courier deliveries with dispatch.

Placing Orders with Showplaces

1. Please place and modify orders with Showplace personnel
2. Please confirm that estimated lead-times will allow us to meet your required dates.
3. Refer to quote number when placing orders.
4. Verify with homeowner that these items are to be ordered - once ordered there are no cancellations or changes without incurring restock/cancellation charges.
5. Please understand that non-stock items take, on average, 4 to 6 six weeks to receive.
6. Please have your customers make an appointment to ensure the best possible service for product selection at our Showplaces.
7. If you have a Showplace quotation, try to place your entire order for fixtures, faucets, and accessories through the Showplace including rough-in valves, tubs, showers, etc.  This enables us to answer all your customers' questions without having to track-down an order placed through city desk.

Placing Order for Direct Shipment

1. Confirm that estimated vendor lead-time meets your required date.
2. Specify direct shipment when placing order; provide accurate address including zip-code.
3. Provide contact name and phone number for 24-hour advance notification of delivery.
4. Be sure someone is available to receive freight delivery and sign for it.
5. Provide accurate quantities - difficult to change once ordered.